Shipping Policy - Netherlands

At AVA, we are committed to delivering your orders quickly and carefully. Please review our shipping policies below.

General Information
This shipping and delivery policy governs our shipping and delivery procedures for orders placed through our website. Please read these policies carefully before placing an order. By using our website and placing an order, you agree to this policy.

Shipping
(a) We only deliver within the Netherlands.

(b) Shipping to Dutch islands is excluded.

(c) For orders over €50.00, we offer free shipping.

(d) For orders up to €50.00, shipping costs €12.00.

Delivery Times
(a) Unless otherwise specified in the respective offer, delivery within the Netherlands will take place within 2–3 days.

(b) Please note that deliveries do not take place on Sundays and public holidays.

(c) If you order items with different delivery times, we will ship the goods in one combined shipment, unless otherwise agreed with you. In this case, the delivery time is determined by the item with the longest delivery time in your order.

Delivery Address
(a) You are responsible for providing the correct delivery address. We are not liable for deliveries made to incorrect or incomplete addresses.

(b) If your delivery address changes after placing the order, please inform us immediately. We will do our best to update the address before the goods are shipped.

Receiving the Delivery
(a) Upon delivery, you should check the packaging and delivered items for any damage or discrepancies.

(b) If you notice any obvious damage to the packaging or products, please note this on the delivery slip and notify us immediately.

(c) It is important to report any damages or discrepancies as soon as possible, but no later than 7 days after delivery.

Contact Information
If you have any questions or concerns regarding shipping and delivery, please contact us at:

Email: support@avaofnorway.com
Phone: (+49) 0800 6644818

Policy Changes
We reserve the right to change this policy at any time. All changes will be published immediately on our website. It is your responsibility to review this policy regularly.

Please note that these policies apply in addition to your statutory rights under Dutch consumer protection law.

Last updated: 2 May 2025