AVA Service Centre - Germany

In some cases, a repair may require professional assistance. If self-repair is not possible or you generally prefer expert service – welcome to the AVA Service Centre. To ensure that your AVA pressure washer receives the best possible care, we work with a network of professional and authorized service partners. These workshops are trained to repair AVA machines using original parts and according to our service guidelines.

Whether you need a warranty repair or regular maintenance, here you'll find all the necessary information to request competent technical support by the nearest certified AVA Service Centre.

What our service partners can help with:

  • Warranty repairs
  • Diagnosis and troubleshooting
  • Replacement of motors, pumps, switches, hoses, and other parts
  • Regular maintenance
  • Out-of-warranty repairs (fee-based)

Don't forget: Self-repair is almost always possible

At AVA, we encourage self-repair for both warranty and non-warranty issues when possible. If your pressure washer isn't covered under warranty, you can purchase a Warranty & Repair Kit and follow our detailed step-by-step guides to repair your machine yourself. This option helps save time and cost, as our non-profit pricing ensures the cost remains affordable. 

Choosing to self repair will not void your warranty.

If you would like to check more about the possibility of a return instead, you can find our returns policy here.

In need of a repair or maintenance? 

IMPORTANT:

  • Many common issues can be resolved without a repair, please ask yourself the following questions:
  • Is the power connected and circuit breaker OK?
  • Is water turned on and flowing freely?
  • Is the correct nozzle attached and clicked in properly?
  • Is the spray gun unlocked and the trigger fully pressed?
  • Is the garden hose at least 7 meters long and not kinked?
  • Have you tried releasing air from the system by pressing the trigger with the machine off?

Before requesting aid by an AVA Service Centre – first perform basic troubleshooting first (Check our Quick Troubleshooting Guide here).

Leaking and defective accessories (nozzles, gun, lance, hose) are not within the scope of our AVA Service Centres' responsibilities. Just select the correct accessory in our interactive chat or use our complaint form to receive adequate help with it.
If these conditions are ignored and a problem-free unit is sent in, costs may be incurred for you despite valid warranty.


How the AVA Service Centre Works:

  1. Contact Support – Use our interactive support chat on the bottom left or fill out the Reclamation Form to receive guidance.
  2. Receive Instructions – You will get clear return instructions, including packaging tips and shipping details.
  3. No Unexpected Costs – If the product is within warranty and the issue is covered, the repair will be carried free of charge.
  4. Fast Turnaround – Our service partners aim to return your product as quickly as possible.

When packing your AVA, pay attention to the following:

  • Put a copy of your proof of purchase and a clear description of the issue into the package
  • Remove excess water and lightly clean the unit
  • Include your gun and affected nozzles in the package
  • Add enough padding to cushion the package as well as possible so that transport damage is avoided

To ensure that your AVA pressure washer receives the best possible care, we work with a network of professional and authorised service partners. These Service Centres are trained to repair AVA machines using original parts and according to our service guidelines.
Whether it’s a warranty repair or regular maintenance, we recommend reaching out to one of our certified AVA service centres listed below.

ℹ️ To book a repair for your AVA pressure washer, use our ChatBot or our reclamation form. If just an accessory is defective, it shouldn't be sent to a workshop and will be instead handled by our customer suppport.

AVA Authorised Service Centre: 

    LetMeRepair GmbH
    Fichtestraße 1A,
02625, Bautzen
Germany

    Phone: +49 3591 2722 0
    E-Mail: service@letmerepair.com

    Opening Hours:
Mo - Fr 08:00 – 12:00 & 13:00 – 15:30

    Terms of Service: LINK

    Shipping Costs & Conditions:
    For private customers, the maximum repair price (including spare parts, return shipping, and VAT) is:

    • P90 / V6 → €189.00
    • P60-P80 / V4 → €159.00
    • P50-P60 / V3 → €119.00
    • P40-P45 / V3 → €99.00

    For commercially used machines, there is no maximum price, and separate warranty conditions apply: three months warranty for V3 pumps and 12 months for V4 pumps (more about the warranty terms here).

    Dealers who handle repairs for AVA products purchased from them:

    • OBI DIY and home improvement stores (Germany & Austria)
    • BAUHAUS DIY and home improvement stores (Germany & Austria)
    • HAGEBAU DIY and home improvement stores (Germany & Austria)
    • TurfPro GmbH (Webshop)

      Do you need further information or help?

      If you’re unsure whether your machine needs repair or which service center to choose, don’t hesitate to contact our Customer Support team.

       

      🔗 Safety Instructions • Maintenance & Repair Tools • Technical Documentation • Statement on Spare Parts & Repairability • EU Repairability Index